Privacy Policy

1. Introduction

Welcome to AceCelpip ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

By using AceCelpip, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Payment information when you subscribe to our services
• Profile information you choose to provide
• Communication preferences

2.2 Usage Data

We automatically collect certain information when you use our services:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time spent)
• Practice session data and performance metrics
• Audio recordings submitted for evaluation (CELPIP/PTE practice)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information to improve and analyze our service.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and manage your subscription
• To evaluate and score your practice sessions
• To personalize your learning experience
• To communicate with you about updates, promotions, and support
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share data with third-party vendors who assist us in operating our services (e.g., payment processors, cloud hosting providers, AI evaluation services)
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Audio recordings are retained for a limited period necessary for evaluation purposes and are then deleted.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: